I went for a late lunch because Buca sent me an email coupon for a free small pasta dish. I was hungry and had an hour to spare so I stopped in. The service was very friendly, and a server came to take my order very quickly. She was knowledgeable about the menu and very helpful in the ordering process. What threw me off was when she indicated that my order should only take about 5 minutes (for baked ziti). About 20 minutes later when I was able to get her attention (she was working alone and several tables had filled up) she indicated that she would bring my food right out. What I anticipated as a small plate of baked ziti was enough to feed a family. I ate what I could, but took home two take-out containers full of pasta. Summary, portion sizes are huge, service is friendly, but slow when they get busy. Food was just ok.