| rev:text
| - I've wanted to like this place, I really have, but my last two experiences have rubbed me the wrong way.
Normally, this is a very warm and welcoming book store with lots of interesting old books and a modest collection of what's hot right now. The ambiance is actually pretty cool, and the house cat occasionally rubs past your leg while purring.
BUT
A few weeks back I ordered a book, and after two weeks of waiting for it to arrive gave up and bought it at Barnes & Noble.
THEN
I thought I'd give these guys a second shot, because I really wanted to support an independent book store, I want these guys to thrive. But they are sure good at giving me reasons not to come back.
A week ago I called to order a book. They didn't have it in stock, but they can order it, and I can come to my mom and pop book store to get a book. I asked the clerk when placing the order when she thought the book would arrive. She confidently told me Thursday. I said you "are you sure?" and was reassured that my book would get there in two days time. What this means to me, is that if you tell me the book will be in Thursday, then I can pop down to the store and buy it on Thursday.
Thursday comes, no call. I follow up with the Loganberry on the phone. The shipment arrived in the afternoon, and they had not had the time to filter through all of the orders yet. Okay, that makes sense. Friday, no call. Saturday, I stop by the store inquiring about the book. It wasn't on the shelf, wrapped in a rubber band with my name on a post it. I was told Thursday arrival and now it's Saturday?
The woman at the front saved the day by going "into the back" to see if it hadn't been unloaded from a box. It hadn't. They had my book, and still had not got around to unpacking and letting me know the book had arrived.
I call out the practice of telling me the book will be in on Thursday deceptive, and am very disappointed. As the customer, I care about one date, the date the book is available for me to purchase. I don't give too craps when the book arrives in your store, that information is absolutely worthless to me, but I was sold that Thursday was the day my book would be available, and this was not the case.
I recommend against Loganberry for new books, or they replace their sales staff with honest humans. For books that have been around for a few years, definitely drop by, they might have it.
All in all, I'm bitter about having crummy experiences twice. If loganberry wants to be competitive with Amazon, I get that they can't compete on price, but they absolutely can compete on service, and they didn't show me.
Good luck with selecting your book store!
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