So you want to call in your order in advance and be worry free? Go buy yourself a lotto ticket because it wont be your lucky day. I've ordered here many times. I call in my order, I ask them what time. They give me a time and I add 10 minutes. You come in, you see people waiting, and sometimes no one waiting. You tell them your order. They go ok, they go to the back and come back and say they are making it. MAKING WHAT? A CAKE? No matter how much time you give them, they don't start making it until you arrive. It has nothing to do with being busy. If you actually had this thing called "customer service" this place would be amazing. Why do I keep going back? I'm like a lab rat that doesn't learn. The food is good I guess. Everyone that goes here leaves angry. Its part of the experience. Hope to see one of you lab rats soon!