I'm an ex Marine and had to do everything in my power to keep from tearing that place to the ground myself. I have PTSD, AND AM 6'1, 250 LBS of Stallion stature. These assholes took an appointment for my cat a week in advance and took everyone else that sashayed in four and a half hours AFTER my cat was there. She went through hours of anxiety for nothing.
I said, "What the hell? You're an animal hospital for Christ's sake!!" I'll see the bastards in court.
Another addition to this post...you who understand PTSD, these cats saved my life. I would have taken my life had I not had my daughter's cats in my posession, no doubt.
You have been informed.