I bought the basic model toaster in January from their Yonge and Bloor store, which has since closed. I mentioned yesterday when I was shopping that it never worked right to the manager as she was helping me shop.
She immediately told me about their one year store warranty.
Today I returned the toaster. I paid $16 for it. I was given an In store credit for the full amount which I promptly applied to a much better toaster.
Great customer service by the duty manager yesterday, M******.