We no longer shop at Lenscrafters after finding much better prices and service at other eyeglass places. The reason we went there is because it is the first thing that pops into our mind because of their advertising. Contrary to the ads, our eyeglasses have always taken more than an hour there but that is no big deal to us. We really just want nice glasses for a good price
The eye exams always went well there but getting the eyeglasses was always a different story.
Our glasses with insurance always carried a personal cost to us of hundreds of dollars. Our service was usually weak due to them being understaffed.
We bought glass from LC from the early 90s till about 2003. Then we went to Sears and got a really great deal on some very nice glasses. Better, more personal service too. Then a friend directed us to another eyeglass place over by Monona Drive and they were even cheaper for a great product. That is where we get all our glasses now. My last pair cost something like 40 dollars total!
I remember the last time I stopped by LC to have a pair of glasses serviced. They failed to greet me for quite some time and when they did they said it would 45 minutes before they could help me. I just left and never went back.