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  • When thinking about writing my review, I was going to give them 2 or 3 stars... only because THE BEER HERE IS AMAZING. I've been here 5 times now and have loved every beer I've tried. If you're a beer lover, you can't go wrong here. Great selection/variety for anyone! I mean, 31 craft DRAFT beers in one place in DT PHX... done and done! Even if you're not a beer aficionado, tell your server what you like and they'll make suggestions as to what you should try, AND are always spot-on. Last time I was there I had the Stone Enjoy By IPA... one of my new favorite beers of all time. Now of the 5 times here, 2 times my party has ordered food. The first time I did not like my sandwich at all, and my husband thought his was okay. I liked the names and ideas but felt it was executed poorly. The second time here we started at one table with a handful of people and had Jake as our server (we've had him in other DT PHX restaurants and he rocks -- as always). Jake is great, friendly, knowledgeable, quick, honest... just an all around awesome guy. Then our party grew and we cashed out and took a table outside. It got busy, we got ignored for the better part of half an hour -- but then when we finally saw our new server he was very attentive going forward. Our food was delayed and we felt there was a lack of HONEST communication. Honest meaning don't tell me the food is coming right now then come out another 40 minutes later and tell me the same thing, just tell me how it is. Our server finally got a manager involved (Waylan - sp?) and let me tell you, he was our saving grace. He communicated the issue and was quick to fix it. It was to the point that we were talking about never going in again and he changed our minds. Our food came out after he got involved, it was great, everyone was super attentive to us (we weren't looking to be babied, that's now how I roll). I know it's frustrating when something goes wrong and you don't have much control over it but you as a manager/server get the brunt of the angry guests. So over all, my experience at this place has went from meh, to oh no never again, to great, thanks to the customer service provided by the management team. We'll be in again soon for a delicious beer or five, and I will give Waylan a high five when I see him, and we'll ask to sit in Jake's section. :)
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