I've been with Su for many years & I'm trying a new groomer next week. Last 4 times my girl has came home with nicks in both her legs from the razor. 1st time I took her back she needed to be completely redone as it looked like they just took a razor over the 1 side & left the other. Her eyelashes had been shaved off. I took her back to rectify the problem issues which Su did. I thought bad day & next things would be different. Not so but a better job just nicks Again. I really like them prices were great but service for my dog had gone down hill. Id rather have them take their time than have a crappy job & pay more than hurry & have nicks. My hubby kept saying give her the benefit of the doubt but this last time was it. Price went way up (almost dbl). I tip well just so my girl is treated special but I'm trying a new place for her safety. I don't mean to bad mouth Urban Dog but if something happens over & over & try to overlook a couple times & it still happens, time to change.