I agree that Mike needs to manage his time better. I had an appointment for 3:30-4:00, set by Mike. 4:30 rolls around no Paar plumbing. I called and left a message. Mike returns the call and says he needs to re-schedule unless I wanted him to come out around 8pm. I took time off work to be home for this and the poor planning does not help. First impressions make a difference, this one was not very good. I chose to call someone else. It's great that your busy Mike, but a call is always better as soon as you know you can't make it. I like giving my business to the locally owned, little guys. Good luck.