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| - I had purchased a Leer camper shell off Craigslist and it didn't match the color of my truck. I called Tom's Camperland and they said they would paint it for $400, and considering they were an authorized Leer dealer, I felt comfortable going with them. When I dropped the shell off, the man I was dealing with said there was no way they could do it for $400, however, if that's what we were quoted, they would have to honor it. When it came time to pay, he added on a $75 handling fee, which was never previously discussed (almost as if they were trying to make up for the low quote I was given). When I called originally to get the quote, I asked where they had their paint jobs done, the man beat around the bush and just said a local body shop. When I went to pick up the cap, I saw a Maaco truck dropping off all of the caps. Boy, let me tell you, it was definitely a Maaco paint job. There was chipping around all emblems and lights, the clear coat was missing in some areas, and the worst of it all, they never opened the windows to paint behind them. So, when I opened my windows, the original paint color stuck out like a sore thumb. I took it back up there to have them correct it, and even after the second paint job, I'm still unhappy. Another issue we had with them...I ordered keys, a locking harness, and a few other items for the shell the same day we dropped it off the first time. It took over 7 weeks for the keys to come in, and when I went to pick it up, the key didn't fit. The guy told me that I would have to buy a new lock assembly, and that this sometimes just happens. He told me would look into it and call me. This didn't make sense to me, so I started calling around, and I actually called a Leer distributor in CA, and they told me that Tom's Camperland ordered the wrong key to begin with. When I called Tom's back to tell them this, once again, he said he would look into it, and called me two days later with the correct key. If I hadn't have done my own research, I would have been stuck with a $100+ part that was unnecessary to begin with. Needless to say, after 7 different trips up there, at 12 miles/gallon, I never received as much as an apology let alone any compensation. Every time I called there, the man I dealt with seemed annoyed to hear from me, like I was inconveniencing him for HIS errors. To top it all off, I NEVER received a call anytime my parts were in or my cap was finished, I always had to call THEM to check on the status. Their customer service stinks! I'm not at all a complainer, but I've never had such a bad experience with any company.
If I wanted a Maaco paint job, I would have called Maaco.
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