I have been a loyal customer for 15 years. I never imagined that I would ever be treated so poorly by the staff. The stylist that usually does my hair is amazing and last week in a pinch I went to someone else and they destroyed my bangs. I went in person yesterday to set up an emergency bang session and was given an appointment for today. However, when I got my reminder call I realized that the staff member I had spoken to made it with the wrong person. The person I spoke to assured me that I should still be able to see the stylist I wanted even though she didn't have an appointment available, because I told her I didn't trust anyone else. So imagine my disappointment when I got there and was told she wasn't able to cut my hair for an hour and a half. Not only that, but the catty women standing at the desk made fun of my hair color to each other while I was standing there staring at them. Unprofessional and rude.