The Greatness - Jonathan, customer svc rep. Breath of fresh air, very patient, professional, and understanding. He checked in back and found replacement phone quickly, am very appreciative because otherwise I would have had to again go there for a 3rd time. Commendable service delivered quickly, and witty, and professional!
Not great - Other than the terrific customer service from Jonathan, this store is not a place I want to be. Feels like checking in at the dmv, and always a very very long wait. Never pleasant. I would rather be in and out quickly.
Suggested Improvements:
1. Perhaps a 2nd faster check-in for peeps who want to leave equip overnite for evaluation and come back next day.
2. Change policy on surveys. I would prefer to have a choice for the customer service surveys go to my main line. Since I am the customer doing business with sprint and not a childish hater who utilizes a line on my account, the childish hater would likely give a bad survey since the liberal idiot did not get the latest greatest phone at my expense. It is not fair for Sprint store or staff to receive ratings from persons other than the person that received the service.