We all love to have Cable right! But, it is a very expensive treat. The thing i really love is the internet. I have internet with them and it is very fast so i have no complaints. I recently (6 months ago ) got a box that allows me more channels. I did not really want this, however in a moment of weakness i was talked into it over the phone while i was trying to down grade me service. Anyway they sent me the box along with a remote. It just looked far too complicated for my busy life so i just put it aside and never touched it again for 6moths. I am being serious. So one day i decided i really should hook it up since i am paying for it. I tried and again complication set in. Then i read the directions and called the number provided for help. They are very helpful over the phone. They said they were open 24 hours a day for tech support. The thing i don't like is that it is an outsourced company that comes to do the work. At least it is not India and they live and work here. But, i just do not understand why everyone has to outsource. The company i work for also outsources so what can you do.??? The 4 stars are for that reason. Other than that the customer service is very good. I have had a few things in the past that i have not liked about their service but, they seemed to have mended all of that now days. Cable is basically a monopoly so thinking of that. They really do a job job with the service.