Yesterday, after 6 days had passed, we finally called customer service because we had still not been contacted about the theft from our room. I do have to say @Embassysuites on Twitter did try to help me by forwarding my issues to the hotel and giving us a complaint number that was on file but that's as far as it went. The manager still ignored us for days after that. Customer service took care of us! She was more than apologetic and did see we had filed a complaint and read that the manager had contacted us per the notes on file. Well he hadn't. I am giving one more star than the last 2 reviews only because this was somewhat resolved but in the most difficult way with lots of deception and lies.