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  • Experienced and thoroughly professional, the staff at Mandarin Oriental make this hotel so attractive. Couple that with their clean and quite ambience and the resulting experience is notably excellent. We planned to come early for high tea at the tea lounge. After which, we were supposed to check in at 3pm on January 1st, 2017. Happy New Year!!! But as one can imagine, Mandarin Oriental is well sought after by many, especially on New Year's Eve resulting in a busy time for those checking out and checking in. We ended up checking in much later than that...making us so exhausted, still, all the staff made sure we were well taking care of after those inconveniences...with in room dining delivery, complimentary bottle of Champaign and variety of fruits along with a welcome card by the customer relations manager. Our suit was located on the 21st floor. As soon as we opened the door, we knew we got exactly what we had hoped for...sophisticated and exquisite decor on the floor, wall, and everywhere all your senses land...when we found out we needed charger for our phone, they delivered portable chargers to us in less than 5 minutes...I call that customer service. The bath tub is spacious enough for 2 and ready with a bowl of bath salt, inviting you to soak your body and relax. The shower has dual heads, one overhead rain head and one handheld wand. There is also a steam function for your pleasure. The bed and sheets are as good as it gets, allowing you to have nice rest. Besides Twist being closed (closed Sunday, Monday), and little delay on checking in, our experience at Mandarin Oriental Las Vegas went as well as I hoped for. Well deserving as my first review of 2017. Thank you for the beautiful setting for my love and I to welcome in the New Year! - 2017 Review #1 -
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