So I have a shout out for this particular Borders. More than a month ago (Oct 7 to be exact), my husband had gone to buy about 8 (not kidding) guide books for our European holiday. Out of these 8 he bought 4 for Italy. Since these books are rather large and we were only going to be holidaying in Italy for less than a week, he ended up bringing 2 and so we have the other 2 to return. Come Nov 10 I go to Borders after my Barre class (Yay to Barre!) to return these books. Although their return policy clearly says no returns after 30 days, the guy at the counter was nice enough to get manager approval and processed my return seamlessly.
So why am I giving it 3 stars again?...Service is good, selection is not bad, store is clean BUT....there were teenage kids running all over the place. The store employees told them not to run but I still saw them still doing it all over the place. How can one get the bookstore experience in a bookstore that resembles a high school cafeteria?
On a separate note, service here is really good and the location really can't be beat.