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  • Owning a Lexus, I have been going to this dealership for most of my services. After today's service I now know that they DONT CARE about your car at all and customer service is a joke! I have been coming here for all of my oil changes, break changes, and etc. Like most dealerships, during oil changes they check your car for inspection or so I thought. Since my last visit I needed a couple services done to my car. When arrived today, my advisor didn't even bother to ask what else I needed to get done or wanted to get done besides an oil change. When finished with the oil change, he didn't bother to tell me if there was anything wrong with the car or if there was anything I needed to know. I personally had to ask myself. He said no and that there was only the things we discussed last visit. NOW this is when I knew they didn't even check my car! Last visit I needed to get my ac filter changed and also my cabin filter changed. Today when arrived those things have already been changed, not at this dealership but elsewhere. So, I know they didn't check! Also, they didn't bother to check if there was anything else that I needed because I recently checked that I needed new tires. They didn't tell me that today at the dealership because they didn't even inspect the car. Why am I paying Lexus $100 for an oil change when I can go to ANOTHER dealership (like I have before, prior to owning a Lexus) and pay less and have them do all the inspections?! It's ridiculous! I thought I would get BETTER service at my OWN car dealership than to take it to another dealership of another brand but now I know I am better off elsewhere knowing my car will get checked properly!!
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