| rev:text
| - Ambiance: A
Food: A
Service: D-
If you are looking for one tasty pizza Settobello just may be your place. I dined here for the second time this past weekend and once again, while the food was superb the service is UTTERLY LACKING (which can ruin an otherwise great mean in my book.)
Myself and five friends gathered for a post-New Year's dinner. We gave the server our entire order and our waters and iced teas made their way to the table. About this time the fire alarm went off... and continued to go off. Finally they asked everyone inside the restaurant to wait outside while they investigated further (kudos to them... I loved that they took this seriously and put guest safety first.) After about 15 minutes out in the cold Las Vegas night we were allowed to come back inside. The server came back to the table and basically said, "I can't find your order and will need to put it back into the computer." Umm, okay, no big deal. Though we found it strange that no one ever came by to address the fire alarm or simply say "thanks so much for waiting outside, we know it's cold and really appreciate it" or "hey, it was a false alarm, fire department came and checked everything out... thanks for waiting." No, it was simply business as usual without one word about the incident.
A few minutes 5 of us receive our food... the 6th persons order is lost. Again, no big deal since we have ordered a ton of food and we all prefer family style anyway. About a quarter of the way through our meal one of the servers is trying to stock the shelf LOCATED ABOUT 2 INCHES from three of my friends (on the opposite side of the table) and continually asks my friends to please move so she can complete her side-work. This is where they completely lose me. Here we are, trying to enjoy our meal and we are being asked to constantly move/stand-up/shuffle our chairs so the server can complete her re-stocking of pizza boxes behind us??? We then ask for refills on all six of our drinks since NO ONE has re-addressed this since we originally sat down - and what really infuriated me the most about this particular incident is that there were SIX employees standing at the POS terminal chatting to one another! I'm sorry, but as a manager I'm like HELL NO! Either get to work or go home!!
In the end we paid our bill and gave 20% tip because our original server was somewhat decent. But we did ask to speak to the General Manager about the evening. A lady greeted us a few minutes later... we told our story and she said "I completely understand and I would feel the same way, but I'm just the bar manager......"
In a nutshell, Settebello PLEASE PLEASE PLEASE focus on training and management of your employees. You serve a fantastic pizza but this was my second experience at your restaurant and both times the service has really let me down (the first time wasn't much better but I was willing to give a second try.)
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