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  • I put in an online order for my director and myself while at work. We had a VERY busy day full of conference calls and meetings and would not have time to run out to pick up any lunch. We both had the beach club, hers on wheat, and mine on white with extra avocado and cheese. They were delivered EXTREMELY fast, as always from the time of ordering. I think they came shortly after 11 AM, but, again, due to being busy I was not able to get away and eat until about 12:30 PM. When I finally got to take that first bite...NO TURKEY!!! I thought to myself, hmm, maybe it was just the first bite, so I took another bite, no turkey again. Now it was time to deconstruct the sandwich, sure enough, there was no turkey in it WHATSOEVER!!! I basically had a cheese, tomato, lettuce, and avocado sandwich. Uhm, OK. I need to get back for my next call, so, whatever. I stopped by my director's office on my way back to mine and asked her if her sandwich had any meat on it and she said, "TONS!!!". BINGO! I know what happened! We had a good laugh about it and continued on about our day. When I had some time later that afternoon I called and had the oh so lovely privilege of speaking with Scott. Scott is a douche. I really wasn't expecting much besides an apology, but, Scott was very adamant that he made those sandwiches himself!!! OK, great! I guess Scott doesn't understand the definition of a mistake. I'm sure he was angrily making our sandwiches (as Scott CLEARLY is not happy with his life decisions) was interrupted, and when he came back went back to the same sandwich again. Well, after all his douche-ness I told him I would just contact corporate and his response was, "Good, I hope you do." Nice one Scott, high five buddy! Unfortunately the response I received was that this was a privately owned store so there wasn't much corporate could do aside from forward my complaint to the franchise owner...figures; with my luck, it's probably Scott. However, I get my satisfaction in the end by contributing another one-star review to their measly two-star rating. If I only I checked yelp first........
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