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| - I never write reviews and never complain about companies but this company deserves a zero rating.
The car they gave us was dirty - it obviously had not been cleaned for weeks if not longer , and smelled of other people's body odor. Ewww gross.
My husband saw that gas tank had only a 1/4 tank of gas in it. When my husband brought that to their attention, they said they did not have the means to fill up the tank! They said we could return the car 1/4 filled but if it was under that they would charge us , but that if it was over , they would not credit us.
While we waited 20 minutes for the car (they only had one clerk working all the different car rental agency names), I walked the short dirty hallway and looked in their rooms. The rooms were a mess with boxes strewn all over, broken computer and phone parts, etc on the dirty floors. Red flag - no pride in work, workplace or staff. The clerk said he had only been working there 2 months. Red flag -high turnover. The brick building the rental company was in had 3 to 4 different car rental agency names temporarily attached/nailed to the building. Our rental company name "Economy Car" rentals wasn't even attached to the front. So it's just one business using many different names. Red flag #3.
So if you are renting a car avoid this company and this address as they may be disguised under different names. If you rent with a big name known company not in this dinky address you'll be safer.
When my husband rented the car on the internet, it was a few dollars cheaper but they are making big bucks compared to all the other reputable car rental companies, who will give you a freshly cleaned car, a full tank of gas and have some quality and pride in customer service, appearance, trustworthiness and organization.
We were tired and desperate after air travel for 8 hours from the west coast of the US to Toronto, so we just took it since my husband had already paid for the car and we were too tired and it was too late in the day (6pm) to find another rental agency.
So our misfortune can be a lesson learned for all others. DO NOT make a reservation with this company whatever name they are using. These sleazy people should not be rewarded for their sloth and stealth. You deserve a nice trip with a clean car with a full tank and good service. You deserve your money's worth.
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