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| - Due to that infamous November hailstorm that did some major damage not only to valley homes but cars too, my car (know to those far and wide as Little Jo) was one of those casualties. I was at work when the hailstorm hit, and because there is no covered parking where I work, Little Jo was dinged pretty good. Thankfully, my windshields were spared, but my roof had quite a few small dents.
At first, I didn't want to deal with it. Little Jo was paid off, and I wasn't sure it was worth the trouble getting her fixed. But, I figured I'd get an estimate and go from there. Since I'm a total girl when it comes to cars, I usually default to my Dad for help with this stuff. And since Phoenix Body Works is about five minutes from where my parents live, my Dad decided to take Little Jo to them to get an estimate. They e-mailed him the estimate the same day, and I was pretty flabbergasted at the cost. I really had no idea it would cost sooo much! $4,000 to be exact. Thank God I have insurance! And, thank God they accepted the estimate and I got my Little Jo all fixed.
Overall, my experience with Phoenix Body Works was pretty decent. I did have some issues with them giving me the run around a bit about when Little Jo would be ready, not calling me back with a definitive answer, and having to contact my insurance guy to get the ball rolling on a supplemental quote they needed to finish the job. But, I have to give them a break since they were really swamped with all the hail-damaged cars needing repairs. I think they were pretty overwhelmed with it all and for the most part handled it the best they could. And, when I was finally able to speak to someone, it was the owner who let me know the 411 on Little Jo and apologized for the delay.
When I was finally able to pick up Little Jo, she looked brand spanking new! They even fixed her headlights, which had been all scratched up over years of wear and tear. Plus, they even attempted to do a little spot painting on some scratches and dings that had peppered Little Jo's body for some time.
All in all, I was pleased with their work and fairly happy with their customer service. I'm always looking to help out local businesses and praise those that do a great job, and I think Phoenix Body Works is one of those. If I'm ever in need of bodywork for Little Jo again, I am pretty certain I'll be returning to Phoenix Body Works.
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