I've only been here twice. Both times was for a watch battery replacement. Both times I inquired about a watch battery replacement they said that they would need to keep the watch a full day or at least several hours. Perhaps they only have one person on site who can do it and that person is busy with other things? I'm not sure. Other jewelers have gladly replaced a watch battery within a 15 to 30 minute time span. Maybe they feel that since there's no money to be made on a watch battery replacement they would rather spend the time with customers purchasing expensive jewelry. Based on my experiences so far, I'd feel more comfortable taking my business somewhere else where they are adequately staffed to handle customers needs.