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| - I'm very hesitant to offer such a dismal rating, as I'm more inclined in life to find something praiseworthy. In light of the poor rating, I feel it's incumbent upon myself to thoroughly explain to the reader and, perhaps, even the trainer, why I have come to this conclusion. My Daughter has been racing XC mountain biking for the last year. I'm an avid mountain biker, but hardly knowledgeable about racing, training and the detailed philosophy and mechanics of the sport.
Through a search on Google, I was delighted to find Greg and his facility. I read some articles he'd written, heard him interviewed on a Podcast and thought the facility on the website looked outstanding. I couldn't wait to get my Daughter started.
We sat down with Greg and I was convinced I hit a home run. Greg, aside from being a certified 'bike fitter', is a former racer (both Mtn and road), and clearly understands the sport and the art of mountain biking. He gave us a lesson on the physics, biomechanics, Psychology and theory of racing. I couldn't have been more thrilled. We talked about the advantages of having a local trainer, as I had previously dabbled with an online service.
So far, so good. Greg set up my Daughter's training program which consisted entirely of different types of riding on the trails. This all made a lot of sense and I loved the focus and direction it gave us. However, a pattern was starting to develop. The first thing I noticed was that beautiful facility we saw was never utilized. When I enquired as to why, I was told that during her race season, it was not a good idea to start any kind of weight training. This made sense and so I thought when the season was up, maybe we'd be spending some time there. I would be patient and listen to the expert. Another expectation I had, was that he would actually get on the trail with my Daughter and work with her. Well, the first attempt at that and I was told the day of the ride that his bike was out of order and we'd have to re-schedule. Fine. The second attempt to ride was canceled due to the heat. I found that unpersuasive, as riding in the heat in Vegas is commonplace. When we finally did manage to get together, he was very instructive, knowledgeable and the experience made me very happy.
So, you can see, I don't for a second question Greg's knowledge. Something else started to develop. The lines of communication became very difficult. Greg made it clear he wanted to use email. However, it seemed he only meant one way. Meaning, when I would email him, I'd get no response. Additionally, it seemed reasonable to me that I could attempt to get him at his facility. So, I would periodically call there when email didn't suffice. He was often with a customer, of course, which, I completely understand. I think that leaving a message for him to contact me was well within normal business/client relationship practices. My Daughter would have a race every other week. It would seem reasonable that we could expect him to reach out to discuss strategy etc. Except for one occasion, this did not occur. You start to get the feeling that we were just not that important. Today, Oct. 27th I called, with excitement, to tell Greg about my Daughter's results in Sunday's race (As still... no email). I got the receptionist who said "Greg was available", only to come back to the phone and say he was busy. So, I simply left a message for him to call. I had done that a few times the previous month, only to be disappointed in not getting reply. I attempted one more time today, the 27th and again was told by the receptionist "he is available". Now... here is where some weirdness begins, and I may have been the cause. I responded to her... "are you sure he's 'available' or do you mean you're going to check?". She came back and said he was not in the facility. And here's the closer...
I get a call from Greg saying he speaks "flat out' and wants to end the service. He assured my that my child has a great future, but he will not put up with me being 'rude' to his staff. He also scolded me about how he communicates through email. But, here's the kicker... and this is what bothers me the most, is unforgivable and the reason I'm writing this critique. He said "I've asked around town about you and see that this is a pattern". Ooh. That was fighting words and completely below the belt. Because, that is meant to be painful. It's unknowable or provable to me. It's not relevant and not believable. But, it was meant to sting. Didn't he know I'm a New Yorker. I'm not gonna put up with that. Anyway, I was taken by surprise. I literally didn't see that coming and, admittedly, I'm a little pissed right now and might decide to take this down eventually if I remember. The guy has knowledge, I'm just not sure he's 'all there' and certainly doesn't believe in good communication or discussion. So.. there you have it. I wish him the best. I truly do. Just a little pissed about that "I've asked around...." comment.
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