I came in because i had a coupon for a free oil change. The place could have been a little cleaner, and Kathy seemed very overwhelmed but she was very nice to me and my son. After all was said and done, she gave me a list of things that looked good, needed to be changed asap and what could wait. I felt like they were honest and that i could trust them with my vehicle. I ended up getting my air filter replaced also. I will be back :-)