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  • The maintenance and housekeeping staff need to pay better attention. I know I'm being a bit nitpicky on some of the stuff, but for the price we paid during a recent stay, I feel its justified. We had reserved a room with a King bed. We have a queen at home, so always like getting a bigger bed when we are away. No line to check in, which was good. Now the bad we get to the room, the mattress has clearly seen better days, sagging in the middle, I sit on it and you can hear the springs, and they are shot. that mattress should have been replaced quite awhile ago. Go into the bathroom, the hot water is barely lukewarm. Downstairs we schlepp and explain the situation. Front desk staff was very nice, but unfortunately no more king beds available will be take 2 queens and an upgraded view? What are we supposed to say, we weren't given any other options. We get to the room, mattress is better and I check the hot water, bingo, much better. Throughout the weekend I just kept noticing small things. Torn wallpaper in the bathroom, lots of chipped paint on the vanity. Window was filthy, so was the TV remote. Bathroom mirror coming away from the wall. Control panels in the elevator need to be tended to, faded print on the buttons. Also several splatters on the wallpaper up high, that looked like they could have been scrubbed off. Comes time to go to sleep, wow, you can hear the music from the nightclub! Wow! Not an upgrade, I consider this a downgrade. Trying to get coffee and pastries in the morning was unpleasant, huge line out the door, that needs to be better organized. Second morning, I notice an Express coffee place by the restaurant Ilse St. Louis. Turns out after we check out receipts, the croissants are a dollar more and the coffee was more too! Same coffee, same croissants, I guess u pay extra for their disorganization. I'd consider staying here again if it were no more than $100 a night.
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