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  • Ahhhh...heavenly Marriott bed, how I love thee. The best thing about a full-service Marriott is their beds. Hands down. After working 12 hour days I know I can climb under the fluffy down comforter and fall asleep within minutes. Those beds are the bomb people. The beds at this Marriott didn't disappoint...but the rest of the hotel fell a little short. It's an older property and a little overdue for a makeover. Simply put, it's just not the nicest Marriott I have ever stayed in. Maybe it's the location (downtown Mesa is not the most exciting place) but the hotel was pretty vacant when I was staying there. My guess is that the hotel management's theory is that if there are no guests there to accommodate, why bother putting forth the effort. The staff was nice, not the best but definitely not the worst. The housekeeping didn't skimp on the cleaning...but they definitely skip on the towels. Maybe they were ticked off that I used the majority of my towels each day (hey, I'm 2 shower a day gal with the wicked hot temps in Phoenix!) but there were 3, yes 3, days that I was left towel-less. Zero. Not even a wash cloth. I learned my lesson after the first time and always checked to make sure I have towels BEFORE getting into the shower, but come on people. Towels are just SUPPOSED to be there; right along with the free Bath and Body Works shampoo and lotion that has a weird scent they don't even sell in the stores. Each time I called the front desk they would have towels to my room within minutes, but the point is that I shouldn't even have to worry about not being stocked with towels. If it wasn't for the fact that I had to "air-dry" one night after my shower, I would probably have given this property 3 stars. As a previous reviewer stated they do give you milk and cookies each night if you are on the executive floors so that was a nice touch. But the towel thing irritated me, so it will stay a 2.
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