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  • Has Lo-Lo's lost its roots? Super disappointed. I love this place and I love soul food. Been here many times. However today was a real let down. It was later in the day about 1:00pm on a Saturday. Initially the restaurant was busy but not more then our previous trips. We were told it would be a 25 minute wait to be seated for our party of six. At about 35 minutes we asked how much longer and she said she was getting a table ready and even pointed to it. She gave it away abut 15 minutes later. We asked again. Same thing. At this point the restaurant was at about 50% capacity. We got a table after reminding her again for a third time and then got our waitress who seemed to be on the same slow regimen as the hostess. We put in our order. Time slipped by and we told our waitress we were concerned. The "chef" came out and I told him we were dissatisfied and he argued with me that the order had been put in 37 minutes earlier and they had a large party outside. I told him we had been there for 90 minutes total in the restaurant and he was less then sympathetic. In fact I felt he was quite put out by us. Now I cook waffles at home and I'm sure the collard greens are made in large quantities before hand so I'm not sure even 37 minutes is necessary to get the food to the table and I believe the whole experience was a series of small errors in the flow from the hostess to the waitress to the kitchen but to deny there was an issue and blame it on us degraded the experience to the point where we cancelled our order and left hungry. So how low can you go? Lo-lo's!
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