Back when I worked in Gastonia, I ate at this Panera so often that I had the number programmed into my cell phone. Why did I need Panera's number, you ask... Because the wait there was always so long that I had discovered it paid to call ahead. They didn't really have a good system set up for picking up call-in orders, so I'd usually get the attention of one of the sandwich-makers and they'd go find my order. It was frustrating, but far less frustrating then the line that often went out the door. Still, the employees there were very friendly and the food was consistently good. I'm a big fan of the sierra turkey sandwich and the baked potato soup.