I had the best service ever. I hate when I have phone trouble....it ruins life! I walked in and was greeted immediately. I don't remember her name but she asked my what she could help me with and was friendly. The only thing I call BS on is that I was told my phone had "water damage" and I never dropped it in water....but whatever. If you have insurance on the phone (which I do) you have to call some number and file a claim and wait....what wait for a new phone....can you live with out a phone fore more than an hour???
Now here is where it get's good....she was able to see that I was eligible for an early upgrade (thank GOD) and I was sent to wait for a sales rep to help me.
Dan O was with me in less than 5 minutes. I told him I was technologically challenged and he took care of everything. He talked me into a 5 from a 4 (great choice) and even got me into the cloud and got my pictures and contacts right over. He even looked into my account to make sure I had the best plan for me.
He is the best!!!
I never want phone trouble but if I have it Dan O better be the one to help me!!!!