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| - About 4 months ago I purchased a 1973, yes, 1973 Mercedes 450 SL as a gift for my wife and best friend of 44 years. After attempting to purchase this truly wonderful piece of German workmanship for over a year, private sale, finally, on December 5, 2015, we owned the 450. That's a 43 year old automobile. Its possible that the car and my spousal relationship were created within days of each other. Both are now mature, incredible parts of my life. (This is a love story) While all great things require tender, loving and constant care both are, in fact, labors of love. Recently some safety issues on the 450 required attention. Normally I would have addressed them myself and complete the required fixes. However, we recently moved, have prepared several additional pieces of real estate for sale and generally have been insanely busy . Yesterday morning I went on-line looking for a repair center for the 450. The Mercedes of Chandler web site came up early in a Google search. I was able to *chat* with Joy on-line and her professionalism was immediately evidence. A very few minutes later we were talking on the phone and getting a service appointment set up. After a tiny bit of begging, because the 450 issues involved safely, the safely of the best friend mentioned earlier, we locked in a same day appointment. I dropped several projects at my new home and drove over to the dealership. Remember this is a love story. Joy had set me up with Ray Courtney, one of several Service Reps at the dealership. Ray and I discussed the critical issues of directional signals, emergency flashers, and the occasional smell of fuel. Ray was really up-front about the problems of parts for this 43 year old vehicle and asked if I might leave the car and they would provide me with a loaner vehicle. I agreed and was very quickly set-up with a late model c-300 loaner. The 450 quickly disappeared into the shop and a few conversations about parts and delivery times and rehab services in the local area for the up grade items we have planned on the 450, ensued. Leon and Andrew, both incredibly helpful and friendly people, stepped up and aimed me at local shops and businesses that could assist us in the planned up-grades. After a snack and a bottle of water, on the house, Leon was going over the fantastic features on the loaner car, Ray, my service rep, reappeared and advised the 450 was finished and ready and in just a minute or two my bill was prepared and presented by the before mentioned Andrew, the fellow who, with a youthful and super pleasant manner, settles the financial matters. The bill was super fair, folks, I am fugal, believe me, super fair. . Leon bought the 450 around and we checked to see that all requested work was completed. IT WAS. Period. In less than 6 hours since the "chat" with Joy, the work was completed and I was on my way home. I had had face to face contact with at least a half dozen of the dealership's employees. Each and everyone of them displayed outstanding people skills. Management is doing a lot of things right when the entire staff is so focused on getting the job done right, quickly and correctly. This dealership can be very, very proud of its SERVICE Department and its staff. I will sing the praises of this experience for a very long time. Hats off to Joy, Ray, Leon, Dan and several others, you made this old mans day and then some. Thanks a MILLION to each of you. A very happy customer, Pete Drew PS- the only thing that could this dealership better is that is would located in my neighborhood.
But then I would not have enjoyed the fun and excitement of the 130 mile round trip in the 450.
Did I mention that the 450SL is a convertible roadster with a hard top, rag top and the best top --None. A great mid-sized V-8 engine and matching drive-train. This vehicle can get you illegal in a heart beat. And now it's back, thanks to all at this dealership, to it's fun 100%, love-able self
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