Wow, stay away. I too had highlights the older lady with an accent, she is not Hispanic but looks/sounds so. I heard good things about Chi hair color and decided to give this salon a try for the first time. Big, mistake. I was left with pachuka/orange colored highlights and she left tiger stripes/bleeds on my part and I had to ask her to remove them, she wasn't going to do it herself, lazy. Also I found more bleeds and asked her to fix them and she said that the toner would cover them. She was wrong. Very inexperienced and needs to go back to beauty. school.