A weed whacker used in my yard caused a rock to be thrown at my SUV, which was parked in my garage. It shattered the rear window. These windows are surprisingly thin! I needed to get it replaced asap because I am heading out of town and the crazy weather this year meant I couldn't risk taking my car someplace. I needed them to come to me!
Scheduling with Safelite was very easy. First off, they have a very good estimator. That was the first thing I did to see if it was worth involving my insurance company (it wasn't.) They also have a chat option which I used because I wanted to be comfortable about the tint and whether it would match the other windows. The person on chat told me yes it would, and it does in fact match. So I went on to schedule the repair, choosing the mobile option so I wouldn't have to worry about the rain. Good thing too because it rained heavy the entire day.
The day of the repair, the driver called me to give me a narrower arrival estimate. Safelite texted a locator link that I could use to see his progress driving to my home. Its pretty cool feature. He arrived when he said he would. He quickly replaced the window and cleaned everything up. The only area of difficulty was getting the broken glass out of the back door and he asked whether I would mind bringing it to their shop on Rt 51 the next day (Saturday) so that he could get the rest of the glass out. I agreed to that, and the next day he took care of it at the shop. He had to take off the rear panel and use compressed air to get the shards into a place where he could vacuum them out.
The window looks great and all the glass is cleaned up. I will definitely use Safelite again the next time I have a broken window in one of my vehicles.