Ummm. Almost two years have passed since this incident. No. They DID NOT come back and clean off the driveway. If they cleaned off a driveway, it wasn't mine. The guy didn't even get my address. He was too busy telling me how to remove the stains on my own. Sorry. My one-star (or less) impression stands.
Hey Josh!
Did you even read my first review? I wasn't your customer. I was the neighbor of one of your customers. I had a negative experience with your company in August 2015. They trespassed on my property in order to turn their trucks around. Instead of using the driveway of the customer, they drove all over my driveway and my landscaping! They killed three of my Lantana plants by running over them with big trucks! They covered my driveway with large black tire marks! All the way up to the house! (And that driveway is a good 40 feet long! I came home while they were still moving the neighbors in. I walked across the street and kindly asked three of the guys, who were standing in the front yard having a smoke break, to please clean the driveway off! They said they would and then they left without doing so. The next morning the spots were still there. I called the number on the side of the truck from the photo I had taken the night before and asked for a manager. The man I spoke with told me I should get some laundry soap and clean the driveway myself!
My opinion is that his response to me was rude. The crew was careless and messy and didn't follow through on a promise they made. My opinion is what I posted on Yelp. It's been 19 months since this happened. They never came back. I never heard from them again. I did end up cleaning my own driveway and replacing the three plants they had run over. My opinion still stands. Less than one star, for not caring, for trespassing and for damaging my property. Maybe I should have pressed charges with the City of Chandler Police Dept., but I didn't.
I can appreciate that you may be trying to revitalize a struggling company by asking people to change the negative reviews to positive... maybe you inherited a crappy company and you are trying to fix it. Maybe you weren't working for them when all the bad experiences happened. That's great! I can appreciate that you are trying to go forward with a clean start (no pun intended) but you can't change the past and you can't fix the screw-ups of the company's history by asking people to delete their opinions. A simple apology would be nice, and actually reading the review would tell you that I don't have a contract number to provide you because I never did business with your company. The fact that you didn't even READ my review tells me that you are still sloppy. Cut and pasting replies and not even taking the time to understand the problem. Sorry, dude. LESS THAN ONE STAR!! Good luck in your efforts to make the future better than the past!! Peace, out.