| rev:text
| - We had a reservation for 4 at 7:30pm, even though we got there 13 minutes before it and the place was crowded they got us a table in 3 minutes which was awesome.
We were 4, my in laws, my husband and I. The whole experience was different from my last one.
The service was excellent our glasses were always being refilled, the table was cleaned and not only our waitress checked on us many times but one of the managers too.
We had the ranch rings as appetizer, which is to die for. This is my favorite dish on their menu. Even my husband and his mom that don't eat onions this is the only kind that they do and love.
The onion rings are so crispy and delicious and the ranch is out of this world, simple amazing.
My husband and my father in law chose the Smokehouse Burger, my mother in law went with the French Dip and I picked the Center Cut Sirloin with the Southwest Au Gratin Potatoes and I also had soup of the day the was Beef Vegetable Barley.
My soup was really good, just on point to a cold day.
The Smokehouse Burgers were cooked to perfection, this is my husband favorite dish. I really love they way it looks when it's platted I am just more a Steak lover kind of person so maybe one day I will order a Smokehouse Burger to myself.
This is the first time the my father in law had a Burger at Firebirds and he really enjoyed it, he kept saying how great his food was.
My mother in law also enjoyed her food, was the biggest French Dip that I even seen, and if she says a French Dip is good you. Enter believe her because it is one of her favorite things to eat.
My Steak was better than the first time I went to Firebirds. The potatoes were cooked to perfection and the spicy gave it a special flavor.
I REALLY wanted to try their desserts but we all were so full that unfortunately we could not eat it.
In the first 10 minutes we had our drinks, appetizer and bread. Our food took 40 minutes to get done but as I said the place was packed, they had multiple parties with 6 or more, which impressed me since it was a Wednesday night and not weekend or holiday.
Overall the food was good, the service excellent and we will definitely be back specially because I can't stop thinking about that warm chocolate brownie.
After our bad experience in Durham their Regional Manager contact me to apologize and sent me VIP cards to visit any location in North Carolina, even though on my review I said that I would give a chance to one of their restaurants in Charlotte to check the difference between locations.
When I gave the cards to the waitress she called one of the managers, Ian his name, and he came to check on us and to know what happened in Durham and to confirm if we had a great experience last night.
I can assure you that YES, we had a great experience I've decided to give another try to the restaurant in Durham next time I am up there.
Firebirds has the best customer service that I've ever seen in a restaurant and I wish other places cared about their customers like them.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)