Be prepared to get ambiguous amounts from your security deposit withheld. They don't take photos and are totally ingratiating on the phone if you inquire. In multiple conversations with Cynthia, she said she "tried" to email photos (how hard is it to send an email?) and then, when we pressed further, she said she really didn't have time to focus on just one apartment. The issue is that they take somewhat small amounts from each security deposit (100-300 dollars) so that people aren't motivated to go to small claims court. Given that they have more than 200 apartments, this leads to a sizeable profit for them without much risk of legal sanction. I hope a legally savvy tenant puts an end to this nonsense one day.