| rev:text
| - First time to this location, I "usually" go to one of 3 other locations. I was doing take-out. Got in line, only 1 person in front of me. It took this lady quite a while - several minutes - to decide what she wanted. There was one other person running the line but she was busy with other customers already ahead.
When she finally got this person's order and got it completely done - versus handing it off to the next person in line like at other Panda Express's, she got a drive-thru order coming through her headphones so she started preparing THAT person's food who hadn't waited at all simply because they were in the drive-thru! That person disappeared to the window area. Meanwhile, the other, now-lone, attendant was finally finished with the other customers and came back to take my order. AT this point, there were 7 other people behind me yet no sign in sight of anyone to come help with this mess.
I get around the glass case only to find my favorite Kung Pao Chicken is all out. Gag. So, if I want it, I have to wait. Well, they said it would be "right up" so I waited. The attendant took care of every other single person in line, including getting their orders and operating the cash register - which took her quite a while - and they STILL hadn't gotten any chicken out there. I sat down at a table, now watching no customers at all in line. I've been there going on 20 minutes now for a take out order. When they finally came out with the chicken, I then went to the condiment counter and found they were out of mustard. How many more ways can this visit turn South?
I ask the lady to get more. She does not ask me how many I wanted but comes back with 4. I like hot mustard, I would have taken 6 or 7 if the dispenser would have been stocked.
I was offered nothing in "compensation" for the extremely long wait for a food item that I have NEVER seen any other Panda Express out of - Kung Pao Chicken that is -because that's one of their favorite sellers. They hadn't even started to prepare any more until I got up there looking for some!
I have NEVER experienced this kind of pathetic service at any of the other 3 Panda Express's I go to -- well I have been to even more on a one-time basis simply because of being in an area that I don't normally go to and eating there, such as the one in Casa Grande. This isn't going to cause' me to ban Panda Express, not at all, but it IS going to cause me to NEVER come to this particular location again!
Edited: I called corporate to see if I could get a freebie out of it and I unabashedly tell you that yes, they offered me one and yes, I am getting it via USPS. The person on the phone was not liking hearing about the fact that there was no Kung Pao Chicken despite the fact that there were 2 cooks working in the back. I won't be using the freebie at that location, however.
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