If you're coming for the Pho, you won't be disappointed. Sure, you could go to the place just down the street, which has better service. But then you'd be passing up the delicious broth that Golden Turtle has to offer.
Be prepared for the staff to try and rush you out of the restaurant, when it looks like you're done your meal (or when it looks like there is a line at the door, even if you're only half way through your meal).
My rating is based on the food. Not the service. I can look past that - and have come to expect it from a number of Chinese / Vietnamese restaurants around the city.
If you want service with a smile, there are other places for you. If you want large portions of delicious Pho, this is for you.