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  • I've been to Tom's multiple times and always have positive experiences. The last time I went might be the last time I ever go. I have a severe allergy to peanuts and I am always cautious of what I eat everywhere I go. I ordered a chocolate dip twist with sprinkles. My usual order. When I got my order, I noticed 3-4 peanuts mixed in with the sprinkles. I told the guy who made my cone that I found some peanuts on my cone and about my allergy and he told me that if I have a nut allergy I really shouldn't be having anything from their menu at all. No apology, no offer for a new cone. I told him I never had an issue before and this was the first time I found peanuts mixed in with my sprinkles on my cone. I kindly asked if I could have another one without sprinkles (because obviously there is some serious cross contamination going on). He gave it to me without hesitation, which was nice. I understand that some cross contaminations are unavoidable, but I believe this one certainly is. There are many kids with severe allergies to peanuts and nuts and I would rather it be me with peanuts on their ice cream than a little child and an angry parent.
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