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| - The Earnhardt Jeep service department is really hit-or-miss. When they're on, they're on. When they're off, though, watch out. I took my Jeep in to have the engine mounts replaced once and got it back with the bolts barely even started (nowhere near actually tightened to spec). On other repairs, they've found simple fixes and saved me hundreds of dollars.
Probably the biggest issue is that the quality of your service depends largely on your service advisor. Some are a pleasure to work with and some are the biggest, most worthless slackers in the universe. And in the Earnhardt's model of service departments, specific techs work with a specific service advisor, meaning your real task is to find the proper combination of good service advisor and his or her good technicians.
The parts department is similarly hit-or-miss if you're doing your own work. Sometimes parts will be sold at list price, sometimes they'll be mysteriously marked up exorbitantly. Sometimes the same part will change price. I ordered a part and was told it would be $12.50 (list price), and ended up being charged $29 when it came in (232% of list). They're also not entirely reliable about calling you as promised when your parts arrive.
That being said, though, the parts guys know their stuff and will make sure you get exactly what you need for your vehicle.
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