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| - This should be zero stars, but that's not an option.
The east side location is honestly the most rude, unprofessional, and incompetent business I've ever worked with. From the beginning they made my wedding even more stressful. When I say I called in around 20 times to fix things they had messed up, i am not exaggerating. They even forgot to add a groomsman to the online group where you can track the progress. They also overcharged every single person in the group, going over what was originally quoted.
When I finally got my suit, it was horrible. Huge and baggy coat and long pants. I asked them to fix it and order a smaller coat and they had the nerve to argue with me and tell me I look good and this is what I should wear. I wear suits for a living so I know how I am supposed to feel in a suit and for them to argue with a customer is a total lack of respect. It took so much back and forth and a waste of my time for the east side team to finally order a smaller coat. And to top it off they gave one of my groomsman an ivory pocket square when he was supposed to have a red one.
These are just a few examples of what went wrong and why I am compelled to write a review. To save everyone a headache of dealing with this lack of attention location. I understand I had a big wedding party, but this is your job. Get it together. The best experience I had with men's wearhouse was when I went online to chat with a representative who agreed with my disgust and transferred me to the west side location. My experience at this location was only to pick up the suit, so I cannot say much about their business model. Overall, save yourself a headache, money, and embarrassment by going to maybe nedrebos or honestly just buy your own suit for half the price.
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