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  • Judging by it's existing 2 star rating, I can't be the only one with a bad experience. Picking up lunch for my wife because we had errands to run during her lunch. Ordered her ONE single order of lettuce wraps, that's it. I placed the order at 11:20 because I know around 12 they get insanely busy. The girl told me it would be ready at 11:40. I showed up at 11:40, paid, then began the incredible wait. I watched 10 other orders come in and be processed. One of the orders was a guy who came in, placed his order at the store, got his food before me. A few others waited briefly and the take out girl offered the waiting customers beverages, lucky me, I had already purchased a drink. Mind you, this was for ONE order of lettuce wraps. One. Finally at 12:00 I walked up to her and asked her what was going on. Shockingly my order was nowhere to be found. They asked me what I ordered, I told them. She finally gave me my single order of lettuce wraps at 12:10. Missed our appointments and barely had time to eat. A few ladies walked in and told me that this happens all the time. So either PeiWei just doesn't care or they are incompetent to an absurd level. Also, the take out girls offered me nothing in return for their poor service which you could tell they knew they were giving. No refund, nothing. So bad
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