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| - We drove from Phoenix to get a good deal on a new Buick. Sal Marino was our sales rep and he was pleasant and easy to work with. Although the car I wanted was no longer available, Sal brought in a similar SUV from their dealership in Pahrump and we drove it home the next day.
We never had to deal with the good cop/bad cop runaround that so many Phoenix dealerships use. Sal negotiated with us directly and had the power to close the sale without bringing out a nasty sales manager.
Andy in F&I was pleasant and patient and other than offering an extended warranty (no need), he didn't try to force us into buying all sorts of stupid add-ons like custom gum holders, baby wipe warmers, scorpion proof tires, or cargo nets that double as lobster traps.
Bonus...clean restrooms, comfortable seating and plenty of staff on hand.
The young woman assigned to delivery (where they set up your car and show you how to use the controls) was the only negative. She didn't know enough about the vehicle and we ended up calling Sal over to do her job. She didn't know how to fold the rear seats, gave incorrect info on the radio and electronic controls, and giggled off basic questions.
Other than her, it was a good experience, and should Phoenix dealers keep up the pirate games when it's time for our next new vehicle, then we would happily return to Fairway Buick GMC.
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