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http://www.openvoc.eu/poi#funnyReviews
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  • Couple weeks age my mother (a frequent customer) went to Giant Eagle in Twinsburg and received rude rejection upon check out by a self-proclaimed manager, Jamie. After shopping, my mother found a register with a cashier about to open the check out, so she went to the cashier while my brother following my mom few steps behind. At this point, Jamie was walking around while announcing this line is open. After talking to another customer and dragged that gentlemen out of his line inorder to cut in between my mother and brother, Jamie tell my brother "you have to wait, he come first." My mother informed Jamie that my mother and my brother were waiting together; however, Jamie ignored my mother and told the cashier to take care of the customer Jaime dragged from the other line first. Then Jamie walked away. Feeling being treated unfairly, my mom when to service desk demanded speaking to store manager and/or get information for contacts. Jamie stormed to my mother and proclaimed loudly that she is the manager. She also commented that ,"I do managing, so I do whatever I want!" We wait in other lane and checked out while my mom was filled with anger and frustration of this illogical encounter. We tried to contact customer service and branch manager for Giant Eagle on Darrow Road. Unfortunately we haven't receive any follow up or call back that they promised so many times. All we wanted is a sincere apology from the so called Jamie. We hope that, First, someone can manage the store better so that customer will not be treated unfairly. Second, if problem does occur , it will be resolved appropriately instead receiving further holistically from a staff that proclaim oneself as whoever that person want to be and think one can do whatever that individual desire.
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