Please note we went there just for gelato.
Service was actually pretty rude. I will say that they were pretty busy, but not like lines out the door or anything like that. It was disorganized with no clear instructions yet if you did not understand their complicated system (you need a 'ticket' before you can sample, and you also need that ticket to order. You get the ticket after paying.), the staff was short and impatient with you and did not provide any helpful guidelines (other patrons ended up explaining the system to us instead). It was so bad that, after observing for a couple of minutes, one of my companions refused to order anything and support the business considering the horrible service.
The gelato was fine, but I wouldn't come back. I liked the variety of flavours and ended up having the earl grey and the rosewater, both of which were nice flavours, but not enough for me to excuse the service.