Well my 8 yr old decided to open up the lap top's operating sys to delete and add her own programs.... So I yelped and up came redsevens, the guy's I spoke to were nice my first call was they could fix but my power cord was mangled, did not know that, never had any problems with it but the guy told me it needed replacing, and also they would upstart windows for $225 with yelp discount ok one week later told to come p/u when arrived I was greeted with you did not get our last phone call which was a $75 phone call because the drive was shot so any way Im not sure if everything is kosh yet because it is not performing as good as it did a bit slower a few bugs when typing
but for all I know its me. (long week) I had experiences with Best Buy and wil never return there. This was by far better.