| rev:text
| - I wasn't going to write this review.
I find writing negative reviews take up a lot of emotional energy, But, after a bit of thought, if I can save someone else from a shitty experience, it's the least I can do.
So here it goes.
I live a block away from this spa, so I was hoping this would be a good alternative for when my usual go-to is booked up. Plus, I'm a big spa junky.
I booked my DERMALOGICA CUSTOM FACIAL online. Super convenient, and I could even request a reminder via SMS. Great.
I arrived 15 minutes early, and opted out of the unisex Turkish bath room.
I was guided to the change room by an uninterested girl who worked the front desk. She pointed at a locker at the very entrance of the change room and told me I could undress, and then go wait in the tea room. I had to ask where the tea room was. This was my first visit, which she was aware of, as she asked me when I checked in.
The change room was noisy, and cold. and there was NO privacy. There's a circular seating cushion thing in the centre of the change room, and then rows of lockers. I tried to back up into a corner to remove my clothing, just to get a bit of privacy, and then realized I was backing up into a full length wall mirror. Awesome.
I slipped on a massive, one sized fits no-one robe, and then realized I didn't know where the flip flops were. ARE there flip flops?! I asked a naked lady in the change room, and she showed me where they were.
I wandered out of the change room (with very little under my robe), and realized I was standing in the main hallway, steps away from the reception. More, open, and COLD. I quickly walked down the hallway in the opposite direction, hoping I was going to the right spot, and found the tea waiting room. It reminded me of a nicer VIP lounge at an airport. Circular chairs, with magazines. They had a set up of boiling water, and tea .. and water, glasses, ect.
I just sat there. Waiting. For what? I wasn't even sure yet. I just hoped they hadn't forgotten about me ...
Out popped a very loud lady from behind a partition, who turned out to be the one doing my facial. Her name was Tanya. **Word of the wise, don't get TANYA if you don't like LOUD TALKERS. :(
She shook my hand, introduced herself, and I followed to my treatment room. I was disappointed of the location of the rooms. They're at the end of the noisy, drafty hallway. I could very clearly hear people chatting and talking that were in the tea room, and even at one point, heard laughing from the reception area.
This is a very busy spa. Very high traffic.
I heard lots of flip flops and people chatting & giggling as they passed our treatment room, heading to other rooms. Again, noisy and distracting. It also didn't help that my facial lady left the room 3 times. I'm really detail oriented, and I couldn't help but time her 'departures'. The first she left, she was gone for 11 minutes. The 2nd time, 8 minutes, the 3rd, 10 minutes. She didn't tell me she was leaving, nor WHY she was leaving. I'd hear the door open and then slam shut. Damn. I'm laying on that table, pretty much naked with a sheet covering barely my boobs, and she's opening and closing the door ... people passing by, and a draft of cold entering the room each time.
She put some stuff on my face (again, she didn't tell me anything) and when she didn't talk to me, she asked me what I did about those 'black hairs' on my chin. Lovely. Way to be sensitive. She told she forgot her tweezers, so she couldn't remove them. I had NO blackheads for her to remove. Literally, nothing to squeeze. Hm ....
She did another wash, and she was really rough. By the end of my facial, my little nose ring was all red from the tugging and pulling she didn't even seem to realize she was doing. It actually really freakin' hurt. She was whipping her hands around in a sloppy application. The mask she did ended up in the corners of my mouth. She had no idea, and I had to use the edge of the sheet to get it out of my mouth.
Maybe I"ve been REALLY REALLY REALLY spoiled by the beautiful facials I get at my usual place, but it made me realize what a difference a sensitive touch can make. At one point, she was moving around, running water harshly, flipping around her flip flops .. I had no idea what the hell she was doing, but I literally jumped because she put something on my face and I had no idea she was at my head again. UGH. Not relaxing.
When she did talk, it was to tell me about the mask I was getting for free, promo of the month, and in the same breathe, she started telling me I should book another appointment with her in 3-4 weeks for one of the $75 treatments. WTF. I wasn't even done my facial. I have to emphasize, this lady was LOUD. Really really loud. And she kept repeating the costs of everything. (??!!!??!?!)
I've run out of Yelp comment space (!) but you get the picture. That lady is INSANE if she thinks I'd be rebooking an appointment with her. I'll never return to Hammam again
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