Okay, I am not reviewing petsmart as a store. I am reviewing the training only. I adopted a 3 year old collie lab mix about 4 months ago. She was in desperate need to training. She tried to attack every dog we go near, and is very nervous. Kelsey has been our trainer for months now. We finished the beginner classes with her and are now in the middle of the intermediate. The first day of class, Lily bit one of her class mates right off the bat. Kelsey explained what she saw and how to help. Now Lily plays with that dog like nothing. She learned everything very fast and what we have been learning has been extremely helpful in the real world. Not tricks, but real skills.