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  • Sherway Gardens has been open for over 40 years with regular upgrades and renovations. It was one of the easiest malls to navigate; originally designed in the shape of an "S" and then renovated to make it into the shape of an "8" all on one level (food court being the only exclusion). However, it is currently (and for what seems like ages; well it is ages actually) under a massive renovation to add dozens more shops which brings me to this review. Today, I ventured out (Dec. 27, 2014) in order to exchange/return and item to Williams Sonoma. Since I was returning a heavy item I checked their website to find out the best parking area in order to minimize my walk. For some reason which I find poorly planned the two closest entrances are now closed due to the reno. Arriving 10 minutes before the mall opened I discovered that my next closest option parking wise had not been opened yet and there was a chain blocking entry. The same thing went for several other locations leaving drivers unable to drive up and down parking aisles and forced to turn around at the end of each aisle. Try that in a minivan!!! Once I had conquered the parking situation I realized I should have packed a lunch in order to get to Williams Sonoma! After completing my transaction I asked the clerk where I might find the closest ladies room and this brings me to my second part of my very unpleasant trip. Seems there is no convenient mall washroom so they directed me to Hudson's Bay; really, I have to go to a department store washroom located at the back of the store; unbelievable. I decided rather than do that I would head towards the entrance I had come in by and find something closer to there only to find that no, I would now have to walk back to Hudson's Bay. Carrying my heavy bag with two skinny handles cutting off circulation in my hands I ventured back only to find that the crafty thinking heads have set the escalators up so that when you get off the escalator you don't simply turn to grab the one beside you to continue going down but rather you have to walk right around and therefore, through the store to get the down escalator and all this to get to the one and only washroom in the whole store that seems to cater to a large part of the mall as well!!! Disgraceful!! As I left muttering obscenities about Sherway, Hudson's Bay and shopping in general I vowed that it would be a very long time before I visited again. They really need to get their act together.
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