My girlfriend is from Long Island, NY, and the bagel shops there are incredible.
So keep in mind that we are a little biased.
The customer service here is good and the food is decent, but the prices are a little expensive for what you get, and what you get isn't incredible.
Bonus points for free wi-fi, plus they have coupons all the time, so if you have one, stop in. You won't be disappointed, I just doubt you'll be jumping for joy either.