I went out for a late Sunday evening drink and a couple appetizers with my cousin her boyfriend. When we were seated the table was dirty and our server was nowhere to be found. Finally, she arrived and offered menus, right away she asked for drinks. She only waited for one of us to order and then walked away. She took a long time to return with the one glass of water and then I was finally able to order my drink. The drink sat for about 5 minutes when I noticed a fly floating in my cup. When I asked her to replace the drink she brought one back and the cup was filthy. At that point I was frustrated and completely turned off by the service and cleanliness. I thought to myself if I was a server I would have made sure the second drink I brought to my customer was absolutely sanitary. I felt as if my server purposely brought me another filthy drink. I had asked to speak with a manager who came over and removed the drink from my bill, with the service me and my party received I felt as if our bill should have been covered completely not just the drink.
As we were getting ready to pay our bills, the server turned to my cousins boyfriend and made a comment about the scars on his face saying she liked them. I could see in his eyes how upset and uncomfortable he was feeling. I was furious that someone would say such a thing, I felt as if she was being ignorant. If you have nothing nice or good to say, don't say anything at ALL!
My overall experience at this Jack Astors location is a nightmare. I wish I kept the bill for our servers name because both her and the manager on duty could use some proper customer service training. As per my cousins boyfriend that comment made him feel uneasy the rest of the night as it brought back horrific memories of the accident.